Plan Year 2025 Medicaid Assister Certification Training Modules Now Available

The Centers for Medicare & Medicaid Services is pleased to invite assisters to take the Plan Year (PY) 2025 Assister Certification Training. In preparation for the Marketplace PY 2025 Open Enrollment Period, which begins November 1, 2024, the Centers for Medicare & Medicaid Services (CMS) has updated the Assister Certification Training curriculum.

This training is hosted on the Marketplace Learning Management System (MLMS); the online web-based training platform for assisters providing application and enrollment assistance to consumers in Federally-Facilitated Marketplaces (FFMs) and State-based Marketplaces using the Federal platform. The MLMS can be accessed through the CMS Enterprise Portal.

• New users register here: New User Registration
• Existing users can login at: Existing User Registration

You can find training presentations and additional resources, such as Frequently Asked Questions (FAQs) and MLMS Quick Reference Guides at the following link: Assister Training Materials.

Resources

• Plan Year 2025 FFM Assister Certification Training Guide – August 2024(slides)  https://www.cms.gov/marketplace/technical-assistance-resources/training-materials/ffm-assister-training-slides.pdf
• Plan Year 2025 Device Settings– posted August 2024  https://www.cms.gov/files/document/device-configuration-requirements.pdf
• Plan Year 2025 Tips and Troubleshooting – FFM Registration and Assister ID Verification– posted August 2024 https://www.cms.gov/marketplace/technical-assistance-resources/training-materials/ffm-registration-and-id-verification.pdf
• These same resources can also be found on REGTAP. https://regtap.cms.gov/assisterresources.php

Contact Information: For additional assistance with questions, please submit inquiries to the appropriate helpdesk listed below. Please try to include screenshots of your issue when possible to assist with troubleshooting. 

MLMS Helpdesk: For questions on the MLMS assister training, please submit inquiries to [email protected] 

• Contact for the following issues:
• Issues printing or viewing completion certificate
• Issues finding the correct curriculum to take
• Issues with training not launching or proceeding to the next segment
• Enrolled in the WRONG training

CMS Portal Helpdesk: For questions on password resets and access to MLMS, please submit inquiries to [email protected] Monday−Friday 9:00 AM−5:30 PM Eastern Time or contact the Marketplace Service Desk at 1-855-267-1515 or 1-855-CMS-1515 Monday−Friday from 8:00 AM-8:00 PM Eastern Time.    

• Contact for the following issues:
• CMS Portal User ID or Password issues
• Can’t get your MFA code
• Unable to pass Identity Verification Process (call number above)
• No access to the MLMS training tile
• Updates to CMS Portal User ID (name issues, etc.)

CAC Questions Helpdesk: CACs with general questions about Assister Certification Training should contact [email protected].

• Contact for the following issues:
• Issues not resolved by other helpdesks
• Issues with CAC Roster
• Issues with CAC ID number

Navigator Helpdesk: For assistance with Navigator program questions, please submit inquiries to your CMS project officer or [email protected].

EAP Helpdesk: For assistance with EAP program questions, please submit inquiries to [email protected].